We like to keep things clear and straightforward. When you book a journey with Shetland Chauffeur Company, here’s what you can expect:
Booking your ride
- Please book in advance and give us the right details (time, date, pick-up, drop-off, etc.).
- We’ll always confirm your booking and do our very best to be there on time.
Prices & payments
- Your quote covers the car, driver and fuel.
- Extras like waiting time, extra stops, tolls or parking may be added.
- Deposit of 25% is due upon booking and full payment is due 1 week before the day of travel.
Cancellations
- Cancel early (at least 2 days before pick-up) and you’ll get a refund.
- Late cancellations or no-shows may be charged in full.
While you travel with us
- Please treat our drivers and vehicles with respect.
- No smoking or illegal substances in our cars.
- If damage is caused to the vehicle, repair costs may be charged.
Luggage & belongings
- You’re responsible for your luggage and personal items.
- We can’t accept responsibility for items lost or left behind.
Delays
- We aim to be on time, every time — but traffic, weather and road closures are sometimes beyond our control.
- We can’t be held responsible for missed connections or costs caused by delays.
Safety
- All our vehicles and drivers are fully licensed and insured.
- Seatbelts must be worn at all times.
By booking with us, you agree to these simple terms. They help us keep your journey safe, reliable and stress-free.